# Q: Do people actually still read Frequently Asked Questions on websites?

A: I have no idea, they did at one point. The fact that someone human is reading this means they have to be fractionally relevant still. Frankly this started serious, then I thought “Is anyone actually going to read this? If you did, and it amused or horribly offended you, please tell me about it at [thatguy@justaskthatguy.com](mailto:thatguy@justaskthatguy.com)

# Q: Why are you not always serious with the answers to these questions?

A: Two reasons

1) Because in life, and in business, if you don’t have a sense of humor you will burn out fast.

2) Because no one really reads these things entirely, and because I am long winded I really don’t think more than 10 people will actually read this.

# Q: Are any of these questions REAL questions from customers?

A: On a frightening note, yes, some actually are, you get to guess which ones! I will never tell.

# Q: Why do you offer a free initial consultation?

A: Because, it is more important to me to make sure that there is something that I can actually do to help your business improve before I offer it. I also LOVE learning about new businesses and people. I always have. I am one of those people that absorbs information like a sponge. At a minimum every consultation means that I have met a new business owner in my community, and for me that makes my time worth it.

# Q: Are you just a glorified consultant?

A: Depends on how you define consultant. I not only show you what to do, I can then actually do it, or help you do it, or manage it.  
Beware of these kinds of consultants:  
[UPS Commercial "Consultants"](https://www.youtube.com/watch?v=P7M7A34b6Rw)

# Q: Why should we hire your company instead of the kid down the street, or Staples, or Future shop, or someone else?

A: My focus is on the relationship between my business and yours. If I can provide a service you want or need at a price you are comfortable that perfect. Do you really want the kid down the street to work on your business computers, or a “friend of a friend”? You can get a big company to deal with it, but then what if there was a problem with your service provided by their employee?

# Q: How do you know if my computer or device is going to fail before it does?

A: We license software that we install on your computer. That software tells us if your computer has a problem and it tells us. We can read technical gobbledegook and translate that to English.

# Q: Gobbledegook really?

A: Yes, it’s a technical term. We have lots of them, some are funnier, some very significantly less funny.

# Q: Oh yeah? Name one!

A: PEBCAK have you ever heard someone say that? It's gobbledygook for user error. It stands for “Problem Exists Between Chair And Keyboard”.

# Q: Are you being serious?

A: Yes, but we have a sense of humor, when you call for support, who is answering your phone?

# Q: How does your 100% Guarantee work? Can I get a refund for everything I have ever paid you, EVER?

A: No, because then I would be out of business, as soon as a crazy person ordered a few thousand dollars of equipment, and decided to keep it and not pay for it.

# Q: Are you saying that your customers are crazy?

A: No, crazy is actually the wrong word, “abusers of the system” is more accurate. There is a small segment of the population that looks for and abuses the goodwill of companies and people that offer Satisfaction Guaranteed or Money Refunded...  
[http://money.howstuffworks.com/8-outrageous-lawsuits.htm](http://money.howstuffworks.com/8-outrageous-lawsuits.htm)

# Q: What are the IT things you don’t help with?

A: Web design, SEO, Social Media content, reputation management, data center builds and others are not things that we do professionally. If you want to know how to register a domain cheaply, how to set up a basic website to get started then we can give you some basic tips FREE!

# Q: Why the name “That Guy”?

A: When I worked for my former employer, I was often utilized as a SME. For those that have never heard that term it stands for “Subject Matter Expert”. Meaning that I was the go-to person for a large number of people and processes.

# Q: So the “Fractional Executive” or “Virtual CIO/CTO”, that’s smart! Did you think of that?

A: Nope, not only did someone think if it well before me, there are a lot of people that took the idea and copied it.

# Q: I need mission critical, 100% reliable technology. My systems can never ever fail, EVER.

A: If the kid next door can give you all that, for $20 dollars an hour... Please, Please, give me their number.

# Q: Can you promise me that if you manage my backups I will NEVER have data loss or downtime?

A: No, and anyone that tells you can, is either incompetent, or lying. Real high risk, mission critical, redundant progressive is horribly expensive.

# Q: Why should we hire your company?

A: Hopefully, you already have met me face to face, and you are looking at this site because you have my business card, so we already know each other. If you just found me through this site or a random Google search, you will see that I am an experienced, competent business IT professional with a strong pedigree of employment.

# Q: What if I can’t afford you?

A: What if you can’t afford NOT to hire me? If you have the time, you can afford my initial advice, because it’s free and you don’t have any obligation to buy managed services or products.

# Q: You answered that last question with a question!

A: Yes, and that’s your question was not a question it was a statement? I wonder if anyone is still reading this far into the blog

# Q: If I go with your company can you guarantee I will never have issues with technology again?

A: I can guarantee you that you WILL have issues no matter what you do unless you are exceptionally unnaturally lucky.

# Q: Ok, so you are my virtual executive, what if I have a problem with HR or something that you don’t specialize in!

A: I may not specialize in it, but I do have a number of years of experience in бизнес, people management and HR.

# Q: I read or heard your opinion on “X” and I disagree with you, you should have done this, this and this instead!

A: You might be completely right. A good solutions provider / consultant / employee will give you the best answer given your situation at the time.

# Q: Why aren’t you more serious in these questions?

A: Because I got you to read this far into a frequently asked questions list and I still have your attention so far in the end. In advertising, they call that a hook.