Understanding IT Support Needs

In the traditional "IT" world, businesses would generally require support during specific times, such as when they are getting started, expanding, upgrading, or when a system fails. Larger companies benefit from having an internal IT department to manage these needs efficiently.

Small businesses often lack the resources for a full-time IT Technician, Manager, Director, or Executive. They typically pay for IT services as needed, often at a high premium when systems fail unexpectedly.

Larger businesses enjoy the benefit of an on-site team to manage their technical needs. They also have scalable teams that can proactively monitor technology and recommend solutions for growth and emerging issues.

The Concept of Managed Services

Managed services provide a way for small and medium-sized businesses to have their IT managed without the expense of dedicated staff.

Service Offerings

Our services are role-based, allowing us to provide:

  • Technician: Helping with traditional support; you call us, and we will fix it.
  • Manager: Proactively monitors systems and provides complimentary support monthly.
  • Director: Increases responsibility for systems management and includes more support.
  • Executive: Handles most tasks for you, including complimentary installation of software/hardware and more support.

Level of Services

  1. Technician Level: Traditional support when something goes wrong.
  2. Manager Level: Alerts you about potential issues, such as backup problems or threats to components. You can decide to address these concerns yourself or have us assist.
  3. Director Level: Mix of Manager and Executive services, handling common tasks while leaving major issues for your team to deal with.
  4. Executive Level: Complete management of your IT solutions, including monthly hours of support for various needs.

Additional Support

Every plan offers reduced rates for extra support, whether onsite or remote. Support time that exceeds your plan is billed at a lower rate. We only bill for the actual time worked and do not charge for travel time. There are no minimum time blocks for onsite support during business hours, and plans benefit from discounted emergency and after-hours rates. Notably, the Executive plan has no extra charge for weekend or after-hours support.